Most problems come down to a sharing setting, a schedule AES hasn't posted yet, or notifications turned off. Find your question below; if it isn't here, use our contact form.
Rotato shows an overlap warning I think is wrong. Why?
Rotato checks each front-row player against the back-row player behind them (4–5, 3–6, 2–1) and each row left to right, using where the tokens sit on the court. Drag the players named in the warning until they're clearly in order; tokens that look level can still be a few inches out, just like feet on the floor.
The rules are explained in How serve receive overlap rules work. If you're sure a formation is legal and Rotato disagrees, send us a screenshot.
My players can't open the team link. What should they do?
They need Rotato installed on their iPhone first; then the link opens the team in the app. If the link opens a web page instead, they can open Rotato and type the 6-letter code shown on that page.
The team code doesn't work. Why?
Check that it's the current code with six characters, and that you haven't tapped Stop sharing; stopping turns the old link and code off for good. If you shared the team again, send players the new code.
Why isn't my tournament schedule showing?
Usually AES hasn't posted it yet: clubs often see pools and match times only a few days before the event, and Rotato shows "Not posted yet" until then. Rotato keeps checking and notifies you when it posts; if the team itself is missing, check it's linked in Tournaments › Link AES team.
I'm not getting notifications. What should I check?
In iOS or macOS Settings › Notifications › Rotato, make sure notifications are allowed, and in Rotato make sure "Notify me when a schedule posts or changes" is on for the team. Rotato only notifies for schedule changes and rotations your coach sends, never for scores.
Importing from a Google Doc or Sheet fails. Why?
The file has to be shared as "Anyone with the link". In Google Docs or Sheets, choose Share › General access › Anyone with the link, copy the link, and paste it into Import roster again; for a Sheet, Rotato imports the tab in the link.
The roster photo was read wrong. Can I fix it?
Yes. Every import ends on a review screen where you can edit any cell before anything is saved, and nothing is written until you tap Import. For a better read, lay the page flat in good light and fill the frame.
Where is my data, and how do I back it up?
Your programs, rosters and lineups are saved on your iPad or Mac. To keep a backup, go to Programs › Export program and save the .rotato.json file to Files or iCloud Drive.
How do I move Rotato to a new iPad or Mac?
Export each program on the old device (Programs › Export program), send the file to the new device, and open Programs › Import program there. Shared team links keep working for players.
What does Reset demo data do?
Settings › Reset demo data replaces every program on this device with the demo school and club programs. Your own programs are erased, so export them first if you want to keep them.
My plan isn't showing on a new device. What do I do?
Sign in with the Apple Account you bought it with, then go to Settings › Plan and tap Restore purchases (Settings › Rotato AI for the AI add-on). See Plans and purchases.
Is the Mac app different from the iPad app?
No, it's the same coach app with the same features and data format. On Mac you also get keyboard shortcuts like ⌘P for Print & share and ⌘Z to undo; programs move between them with Export and Import program.
Why can't I edit on iPhone?
By design: on iPhone, Rotato is a view-only viewer for players and parents, so nobody can change the coach's rotations by accident. Coaches edit on iPad or Mac.
Why does it say the libero sits out this serve?
The player the libero was in for rotated out of the back row, and the rules require a completed rally before the libero can come back in for someone else. Rotato shows the regular player for that serve, and the libero can return after the rally; see Libero rules.
How does Rotato count substitutions?
The lineup shows how many subs it uses per trip through all six rotations against the per-set limit of the team's rulebook (NFHS, USAV or NCAA). Libero replacements don't count as substitutions; you can change the limit in Edit lineup › Rules to match your state or region.
Why is my first rotation called R4, or why do rotations seem out of order?
Rotations are named after the zone of one serve-order spot (spot 1 by default, usually the setter): R1 when that player is in zone 1, R2 in zone 6, R3 in zone 5, and so on. The board steps through rotations in play order, so the next one is always one side-out later.
Still stuck?
Use our contact form or Settings › Send Feedback in the app, with your device, what you tried and a screenshot. We usually answer within a day.